ANDREW KENNEDY FUNERALS

our promise

“The Andrew Kennedy Funeral Directors Charter promises the families we serve, our staff and the funeral industry we are part of to continuously evolve. We will meet the ever-changing needs of our clients with respect, consistency, and transparency.

The role of a funeral director is one of the oldest professions in the community, and we respect the utmost trust and responsibility that comes with that.

It is for this reason that Andrew Kennedy is committed to never resting on our laurels – just because something has been done a certain way historically, is no reason why it cannot be improved to ensure the very best in service and outcomes for our clients and their family and friends.

This ethos is at the core of our business. Andrew Kennedy always has and will continue to look to raise the bar in the Australian funeral industry with continuous improvement, education, and creativity. We encourage other providers to answer the call and match our commitment to do better. This Charter is our promise to go above and beyond, both now and in the future.

It outlines who we are, what we do and what we stand for as a funeral services provider and works in tandem with the best practice codes outlined by The Australian Funeral Directors Association and other relevant government regulations.”

Steve Kellaway
Managing Director, Andrew Kennedy Funeral Directors

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Andrew Kennedy Funeral Directors Believes:

  • Funerals should honour the life of the deceased and their family with dignity, including recognising and cultural or religious requirements in a safe and inclusive environment.
  • That respect of the deceased and their families is of the utmost importance.
  • Our role as a long-serving funeral provider is to lead by example and look to improve and innovate our industry.
  • We have a duty of care to the family and will provide support and help ensure that they begin their healing journey in as healthy way as possible. And if needed, refer people to our trusted partner network of grief councillors and specialists.
  • Our role is to evolve as the community we serve changes; this includes, but is not limited to, the adoption of new technologies, practices, and techniques.
  • Australians have the right to access transparent, fact-based, unbiased information and pricing regarding the funeral process. This is an essential element to making informed choices, and Andrew Kennedy Funeral Directors will strive to make this information available.
  • Andrew Kennedy Funeral Directors sets the standard in funeral best practice, focusing on being open, ethical, and accountable.
  • In the unlikely event of us making an error, it will be corrected as expeditiously as possible with reasonable action to address the issue.
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Our Promise

At Andrew Kennedy Funeral Directors, we pride ourselves on providing the best possible support to our community, staff and the industry. We are committed to serving everyone that is a part of the Andrew Kennedy experience with support at every step of the process, putting your wants and needs at the forefront of our minds. Our promise demonstrates the core of who we are and what we stand for, setting the highest of standards for the Australian funeral industry. Our goal is to continuously improve the service we provide, going above and beyond to serve you.

At Andrew Kennedy Funeral Directors,  we pride ourselves on creating new and unique ways to honour the life of your loved one by taking the time to work with you and, together, creating a farewell that authentically tells their story. Talk to our experienced team to see how we can assist and support you along any step of the funeral process.

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